Notices

The information below is from the ReserveAlbertaParks website

Fees

  • Camping fees vary depending on facilities and services provided.
  • There is a non-refundable $12 reservation fee (per reservation).
  • All camping fees must be prepaid by credit card (Visa, MasterCard or American Express).
  • Discounts or vouchers cannot be processed when making a reservation.
    • At campgrounds with staffed registration booths, discounts and vouchers can be processed at registration.
    • At self-registration campgrounds, contact the Parks Division office responsible for the campground to process discounts and vouchers. 

Reservation Changes

  • Changes cannot be made to a reservation until the original departure date falls within 90 days of today's date.
  • Reservations can only be changed or cancelled by the account holder or a pre-authorized designate.
  • There is a non-refundable $5 fee per change (name and address changes are free).
  • There is no limit to the number of changes that can be made to a reservation (subject to availability).
  • Change fees and any additional camping fees are payable when the change is made.
  • If 72 hours notice is not provided, up to three nights camping fees will be forfeited, depending on how much notice is given. Any remaining camping fees will be refunded to the credit card used for the original transaction.
  • To receive a full refund of your camping fees, changes to the arrival date must be made more than 72 hours before 2:00 p.m. of the originally scheduled arrival date (i.e. a change in dates provided by Tuesday, July 5 at 2:00 p.m. for an original arrival of Friday, July 8).
    • 1 night penalty if notice is less than 72 hours but more than 48 hours before 2:00 p.m. of the originally scheduled arrival date
    • Up to 2 nights penalty if notice is less than 48 hours but more than 24 hours before 2:00 p.m. of the originally scheduled arrival date
    • Up to 3 nights penalty if notice is less than 24 hours before 2:00 p.m. of the originally scheduled arrival date
  • To receive a full refund of your camping fees, changes to the departure date must be made more than 72 hours before 2:00 p.m. of the revised departure date (i.e. shortening your stay). For example, changed dates must be provided by Tuesday, July 5 before 2:00 p.m. for an original arrival of Friday, July 8.
    • 1 night penalty if notice is less than 72 hours but more than 48 hours before 2:00 p.m. of the revised departure date
    • Up to 2 nights penalty if notice is less than 48 hours but more than 24 hours before 2:00 p.m. of revised departure date
    • Up to 3 nights penalty if notice is less than 24 hours before 2:00 p.m. of the revised departure date
  • Changes are only permitted within the same campground. Changing the campground is considered a cancellation and the reservation fee is NOT refunded.
  • To change a reservation after arrival at a self-registration (unstaffed) campground, call the Contact Centre at 1-877-537-2757.

Refunds for Cancellations

  • Reservations can only be cancelled by the account holder or a pre-authorized designate.
  • To receive a full refund of your camping fees, cancellations must be made more than 72 hours before 2:00 p.m. of the originally scheduled arrival date (i.e. a cancellation provided by Tuesday, July 5 at 2:00 p.m. for an original arrival date of Friday, July 8).
    • 1 night penalty if notice is less than 72 hours but more than 48 hours before 2:00 p.m. of the originally-scheduled arrival date.
    • 2 nights penalty if notice is less than 48 hours but more than 24 hours before 2:00 p.m. of the originally-scheduled arrival date.
    • 3 nights penalty if notice is less than 24 hours before 2:00 p.m. of the originally-scheduled arrival date.
  • Camping fee refunds are applied to the credit card used for the original transaction.
  • Camping conditions are highly variable throughout the season. The reservation fee and change fees are non-refundable except in the case of a campground closure.
  • Refunds are NOT given for advisories including weather (rain, wind, snow, temperature), water quality (blue-green algae, non-potable water), air quality, wild animals, insects/pests (mosquitoes, wasps, mice, geese, etc), fire bans, liquor bans, car trouble, getting lost or evictions.

Late Arrivals/No Shows

  • You must notify the Contact Centre of a late arrival by phoning 1-877-537-2757.
  • A late arrival is a planned arrival after 2:00 p.m. of the day following your scheduled arrival date. For example, if you're scheduled to arrive on Friday, July 17, the reservation is held until 2:00 p.m. on Saturday, July 18.
  • If notice of a late arrival is not provided and the camper does not register by 2:00 p.m. of the day following the scheduled arrival date, the reservation is considered a "no-show and will be cancelled. The campsite will be released for resale. 
  • Up to four nights camping fees will be forfeited, depending on the length of your stay. Any remaining camping fees will be refunded to the credit card used for the original transaction